Fraktpolicy

Processing Time

All orders are processed within 1–2 business days (excluding weekends and holidays).

Orders placed after business hours will be processed on the next business day.

Please note that processing times may be extended during periods of high demand.

Shipping Rates & Delivery Times

Shipping costs and estimated delivery times are calculated at checkout based on your location.

Estimated delivery times:

  • Sweden: 3–7 business days
  • International: 5–12 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Carriers

We use trusted shipping providers such as DHL or equivalent courier services to ensure reliable delivery.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

It is your responsibility to monitor the shipment using the tracking information provided.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

We are not responsible for delays caused by customs.

Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • We are not responsible for lost or delayed shipments
  • Additional shipping fees may apply for re-delivery

Please contact us immediately at support.nexuslabs@gmail.com if you notice an error in your shipping details.

Lost or Delayed Shipments

We are not responsible for shipping delays caused by:

  • Carriers
  • Customs processing
  • External factors beyond our control

If your package is significantly delayed, please contact us and we will assist you in locating your shipment.

Damaged or Missing Items

If your order arrives damaged or incomplete, you must contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Photos of the package and contents

Failure to report issues within this timeframe may result in your claim being denied.

Failed Deliveries & Unclaimed Packages

If a package is returned to us due to:

  • Failed delivery attempts
  • Unclaimed shipment
  • Incorrect address

The customer is responsible for:

  • Return shipping costs
  • Re-shipping fees

We reserve the right to deduct these costs from any refund.

Shipping Restrictions

We reserve the right to:

  • Refuse shipping to certain locations
  • Cancel orders that cannot be legally fulfilled